Terms of Service

These Terms of Service (“Terms”) govern your use of the website https://renewyoumedical.com,
and participation in our SMS/text messaging program operated by CPP ReNew You Medical Spa PLLC DBA Renew You Medical Spa (“we,” “us,” or “our”).

By accessing our website, providing your contact information, or opting into SMS
communications, you agree to be bound by these Terms.

SMS Messaging Program Overview

By opting into our SMS program, you consent to receive recurring automated
and/or manual text messages from Renew You Medical Spa, which may include:
• Appointment confirmations and reminders
• Scheduling updates and administrative notifications
• Billing or account-related communications
• Patient satisfaction surveys
• Secure links related to your care
• Promotional or informational messages (where permitted and with consent)
Message frequency varies depending on your interaction with our services.

SMS Consent and Opt-In

• SMS consent is obtained verbally, electronically, or in person during
intake, scheduling, or service interaction
• By opting in, you authorize us to send SMS communications to the phone
number provided
• Consent is not a condition of purchase or receipt of services
• Users may opt into SMS communications through:
o Website forms
o Intake paperwork
o Appointment scheduling forms
o Verbal consent provided in person or over the phone

Opt-Out Instructions

You may withdraw consent at any time.
• To stop receiving messages, reply STOP to any SMS
• You will receive a confirmation of opt-out, such as: “ Renew You Medical Spa: You have successfully opted out and will no longer receive SMS
messages from us”
• After confirmation, no further SMS messages will be sent unless you reenroll
To rejoin, you may opt in again through our standard intake process.

HELP instructions

Users may reply HELP at any time for assistance. HELP responses will include
the business name and contact information such as:
Renew You Medical Spa: For assistance, please contact us at (763) 515-6492 or office@renewyoumedical.com. Reply STOP to unsubscribe.

Message Frequency and Carrier Information

• Message frequency varies based on service needs and engagement
• Standard messaging and data rates may apply depending on your mobile carrier plan
• You are responsible for any charges imposed by your wireless provider
• Wireless carriers are not liable for delayed, failed, or undelivered messages

Permitted Use Cases

Our SMS communications are limited to:
• Appointment confirmations and reminders
• Patient care coordination messages
• Administrative notifications
• Service updates and waitlist notifications
• Limited promotional communications (only where consented)
We do not use SMS messaging for unauthorized or unrelated purposes.

Mobile Information Protection and HIPAA Considerations

We are committed to protecting your privacy and maintaining compliance with
applicable privacy laws, including HIPAA where applicable.
• Mobile phone numbers and SMS consent data are used strictly for communication purposes
• No mobile information will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes
• SMS opt-in data and consent will not be shared with third parties, except for service providers strictly necessary to operate SMS delivery systems (e.g., messaging platforms or aggregators)
• All third-party service providers are required to maintain appropriate confidentiality and data protection safeguards
• SMS communications are not intended to include highly sensitive PHI unless transmitted through secure systems

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect SMS-related data, including:
• Secure communication systems
• Access restrictions to authorized personnel only
• Vendor compliance requirements for data protection
While we take reasonable steps to protect your information, no electronic transmission or storage system is guaranteed to be completely secure.

Age Restriction

By using our services, this website, or opting into our SMS program, you confirm that you are 18 years of age or older.
Our services are not directed to or intended for individuals under 18.

Carrier Liability Disclaimer

To the maximum extent permitted by law:
• Mobile carriers are not liable for delayed, failed, or undelivered messages
• Delivery depends on carrier network availability and external conditions beyond our control

Limitation of Liability

To the fullest extent permitted by applicable law:
• Renew You Medical Spa shall not be liable for any indirect, incidental,
consequential, or punitive damages arising from use of our website or SMS
program
• This includes, without limitation, damages related to message delivery
failures, service interruptions, or reliance on SMS content

Changes to These Terms

We may modify or update these Terms at any time.
• Updates will be posted on this page with a revised “Last Updated” date
• Continued use of our website or SMS program constitutes acceptance of any changes
• Users are encouraged to review these Terms periodically

Termination

We reserve the right to suspend or terminate SMS access or services at our discretion, including in cases of misuse or technical necessity.

Contact Information

If you have questions regarding these Terms or our SMS program, please contact us:

Renew You Medical Spa
Website: https://renewyoumedical.com/
Phone: (763) 515-6492
Email: office@renewyoumedical.com
Address: 19021 Freeport Street Suite 100 Elk River, MN 55330